Shipping and Delivery Policies:

1. Physical Assets:

  • Shipping Time: For physical assets such as equipment or merchandise purchased through our website, please allow [number] business days for processing and shipping. Shipping times may vary depending on your location and the shipping method selected at checkout.
  • Shipping Methods: We offer standard and expedited shipping options for physical assets. Standard shipping typically takes [number] business days, while expedited shipping may arrive sooner for an additional fee.
  • Shipping Fees: Shipping fees for physical assets will be calculated at checkout based on the shipping destination, selected shipping method, and the weight/size of the items in your order.
  • Delivery Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
  • Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid delays or misdeliveries.
  • International Shipping: We may offer international shipping for physical assets to select countries. Additional customs duties, taxes, and fees may apply for international orders, which are the responsibility of the recipient.

2. Service:

  • Booking Confirmation: For services such as facility bookings or event reservations, you will receive a booking confirmation email upon successful completion of your reservation. This email will contain details of your booking, including the date, time, and location of the service.
  • Check-In Procedure: For services requiring check-in, please arrive at the designated location at least [number] minutes before your scheduled time to check in with our staff.
  • Late Arrival: If you anticipate arriving late for your scheduled service, please contact us as soon as possible to inform us of your expected arrival time. Late arrivals may result in reduced service time or forfeiture of the booking fee with no refund provided.
  • Cancellation and Rescheduling: Please refer to our Cancellation and Refund Policy for information on canceling or rescheduling service bookings.
  • Service Completion: Once the service has been completed, you will receive a confirmation email or receipt confirming the fulfillment of your booking.
  • Feedback: We value your feedback! After completing your service, you may receive a follow-up email inviting you to provide feedback on your experience. Your input helps us improve our services for future customers.

Contact Us:

If you have any questions or concerns about our Shipping and Delivery Policies, please contact our customer support team at [contact email/phone number].

Thank you for choosing Arena365. We strive to provide you with a seamless shipping and service experience.